FAQs

Every client has an account on our client portal, which keeps everything streamlined for your sitter! You can schedule services, contact us, manages invoices and payments, upload documents and information, and more! If you’re needing help filling out information or scheduling services, please don’t hesitate to email us and we’ll get you taken care of!

Client Portal


Every potential booking comes with a free meet & greet. Meet & greets for drop-ins and walks are up to 30 minutes and meet & greets for overnights are up to 45 minutes. Please note: We do not do meet & greets if we do not have a confirmed booking. 

Meet & Greet


Within a week of our meet & greet a 50% deposit is due on bookings that exceed $150. The other half of the cost is due at time of stay. For bookings under $150 payment is due at time of service. We take payment via check or PayPal. Payment is due in full before services are rendered.

Booking


You'll get a full refund if you cancel by 12:00 noon one week before the stay begins (12:00 noon is determined by Pacific Standard Time). If you cancel after 12:00 noon one week before the stay begins, you'll get a 50% refund for the first 7 cancelled days. Example:If you cancel a 4-week vacation after 12:00 noon the day before the stay begins, you'll only be charged 50% for the first 7 days. You'll get a full refund for the remaining 3 weeks. If the stay has already begun there is no refund. (Such as if you decide to come home early, you have a friend who can take over, etc.)

Cancellation Policy


There is a $25 charge for any extra trips after the first covered meet & greet, whether it be to get a key, return a key, meet you/your pets again, etc. Please have a key ready at the meet & greet, lockbox, or hide it somewhere before the sitter arrives for the stay. Returning of the key is best done via lockbox, hiding it somewhere, leaving it inside the house, inside the mailbox, etc. or if you would like to hire us again in the future we are happy to hold onto the key for future use.
 

Key Fee


Holiday rates are an additional $10 per service per day, or night if it is overnights.

Due to the high demand for services during the holiday season, stays that include any of the following dates will be priced at the Holiday Rate for 2018:  Martin Luther King Day: January 11 - January 17, President's Day: February 15 - February 21, Memorial Day: May 24 - May 30, Labor Day: August 30 - September 5, Indigenous Peoples' Day: October 5 - October 10, Thanksgiving: November 18 - November 27, and Christmas and New Years: December 20, 2018 - January 3, 2019.

Holiday Rates


East side: 97203, 97206, 97211, 97212, 97213, 97214v, 97215, 97217, 97218v, 97227v, 97232

West side: 97005, 97006, 97007, 97008, 97123, 97124, 97201a, 97205a, 97209a, 97210a, 97219, 97221, 97223, 97225, 97229, 97239

Vancouver (Overnights on Fridays-Mondays only): 98660, 98661, 98662, 98663, 98664, 98665, 98682, 98683, 98684, 98685, 98686

Zip Codes Covered


info@rosecitypets.com * (971)238-9339